At Deals Climbing Trousers Store, we are dedicated to ensuring that your outdoor adventures are supported by reliable and high-quality gear. We understand the importance of timely deliveries and hassle-free returns, which is why we have crafted a transparent and customer-friendly Shipping & Returns policy. Whether you’re gearing up for climbing, hiking, or skiing, we’ve got you covered!
Shipping Information
We ship globally, excluding Asia and a few remote regions. Please note that delivery times may vary based on your location and customs processing.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number once your order is shipped.
Shipping Methods & Delivery Times
- Standard Shipping:
- Carrier: DHL or FedEx
- Cost: £12.95
- Delivery Time: 10-15 business days after shipment
- Free Shipping:
- Carrier: EMS
- Available for orders over £50
- Delivery Time: 15-25 business days after shipment
Please note that shipping times are estimates and may be affected by factors beyond our control, such as customs delays or weather conditions.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward 15-day return policy from the date you receive your items.
What Can Be Returned?
Most items in new, unused condition with original tags attached can be returned or exchanged. However, for hygiene and safety reasons, we cannot accept returns or exchanges on the following products unless they are faulty:
- Underwear
- Base layers
- Final sale items
Simple Returns Process
- Request Authorization: Contact our customer service team within 15 days of receiving your order at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Include your order number and reason for return.
- Prepare Your Package: Securely package the item(s) in their original packaging with all tags attached. Include the original packing slip or a copy of your order confirmation.
- Ship Your Return: Clearly write your RMA number on the outside of the package and ship to: Deals Climbing Trousers Store
Returns Department
84 George Hudson St
York, GB YO1E 7OV - Processing: Once we receive and inspect your return, we will process your refund or exchange within 3-5 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or we made an error in your order. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
Refund Information
Refunds will be issued to the original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing.
- PayPal: 3-5 business days after processing.
Please note that original shipping fees are non-refundable, and international customers may be subject to customs duties that are not refundable.
Exchange Process
If you need a different size or color of the same item, follow the return process above and indicate that you would like an exchange. We will ship your replacement once we receive your return. If the exchange item costs more, you’ll need to pay the difference; if it costs less, we’ll refund the difference.
Faulty or Incorrect Items
If you receive a faulty item or something different from what you ordered, contact us immediately. We will cover return shipping costs and expedite your replacement or refund.
Need Help?
Our customer service team is here to assist you with any questions about shipping, returns, or exchanges. Contact us at [email protected], and we’ll respond within 24-48 hours.
Thank you for choosing Deals Climbing Trousers Store. We’re here to support your outdoor journeys!
Happy adventures,
The Deals Climbing Trousers Store Team
Last Updated: 15 May 2023