FAQ

What types of trousers do you offer?

We specialise in high-performance outdoor trousers designed for various activities. Our range includes Casual Pants & Jeans, Climbing Pants, Climbing Trousers, Hiking Pants, and Ski Pants. Each product is crafted to meet the demands of global adventurers.

How do I choose the right size?

Our trousers are designed for comfort and mobility. We recommend consulting the specific size chart provided on each product page. If you need further assistance, please contact our customer service team at [email protected] for personalised advice.

Are your trousers suitable for extreme weather conditions?

Yes, our climbing and hiking trousers are built to perform in challenging conditions. They are made from durable, weather-resistant materials that offer protection and comfort during your adventures.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to ensure your financial information is protected.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking information. You can use this to follow your gear’s journey to your doorstep.

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us immediately at [email protected]. We process orders quickly, so we cannot guarantee changes once processing has begun, but we will do our best to accommodate your request.

Where do you ship?

We ship worldwide to most regions, connecting outdoor enthusiasts across the globe. Please note that we are currently unable to ship to parts of Asia and select remote areas.

What are your shipping options and costs?

We offer two shipping options:
– Standard Shipping (£12.95): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch. Ideal for faster, tracked delivery.
– Free Shipping: Available on orders over £50, shipped via EMS, delivered within 15-25 days after dispatch. Ideal for economical, reliable delivery.

How long does order processing take?

Order processing typically takes 1-2 days. Our team in York carefully checks, packages, and prepares your order to ensure it meets our quality standards before dispatch.

Are there any additional customs or import fees?

For international orders, local customs duties, taxes, or import fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices.

What is your return policy?

We offer a 15-day return policy from the date of receipt. If you are not satisfied with your purchase, you can return it for a refund or exchange. Items must be unused and in their original packaging.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will provide you with instructions and a return address.

Who covers the return shipping costs?

The customer is responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a tracked shipping service for returns.

How can I contact customer service?

You can reach our customer service team via email at [email protected]. We aim to respond to all inquiries within 24 hours.

What should I do if my delivery is delayed?

If your delivery exceeds the estimated timeframe, please contact us at [email protected]. We will help track down your order and ensure it reaches you as soon as possible.